I don’t know what my employees are doing with their time

The Managing Director remembers ‘how easy’ it was – a common problem, particularly in an entrepreneurial business where they originally did every role in the business.
It’s not just about ground-level employees, can also be about fellow directors or senior managers.
It feels like things are not in control, you are getting poor value for money, or people are time wasting. This leads to a lack of trusts in your employees (which may be totally unfounded).
It isn’t clear who is managing who, and some people aren’t managed at all.

Reviewing job descriptions, develop the roles and map out typical weeks with directors and employees alike. You can trust that that your employee is not wasting their time and is delivering something you can quantify.
What are the shorter term objectives that are required to continue to support the business growth. Clarifying what the targets are can help reinvigorate a workforce and help refocus it if it isn’t currently delivering what the business needs.
How is each person managed? Are there one to ones? Are they held accountable? In small businesses we often don’t get around to management training, so managers don’t realise what is expected of them to run a good team. They need the tools and the encouragement to manage properly.
You can measure it. Only with defined roles and clear management process can a system be introduced to measure performance against job tasks and responsibilities, or achievement of objectives.

“A dream is just a dream. A goal is a dream with a plan and a deadline.” Harvey Mackay